GENERAL

Q) Why to buy from Tyle4u?

– There are many reasons to buy from us :-

  • (i) We have more than 4000+ designs of tiles.
  • (ii) Customer can order paid sample to their home.
  • (iii) We provide tile visualizer which help the customer to see how a selected tile is going to look in their home.
  • (iv)Best prices compared to market.
  • (v) Assured guarantee of quality and authentic brands of tiles only on sale.
  • (vi) Free personalized suggestions from our experts of interior designing.

Q) Does Tyle4u ship to PAN India?

– Right now our service is available in all states of India and we will be providing our service to other cities of India very soon.

Q) Is buying tiles online from Tyle4u is safe?

– Yes, buying tiles from Tyle4u is totally safe.

We use totally secured payment gateways from “PayUMoney” and all the renowned nationalized banks. PayUMoney uses powerful 128 bits encryption secure socket layer (SSL) for encrypting customer data during transmission.

Complete payment process is PCI DSS (Payment Card Industry Data Security Standard) compliant.

We strictly adhere to our policy of not disclosing or sharing our customers with any individual/ organization.

Q) Does Tyle4u have any display store where I can visit?

– No, we don’t have any display store. You can visit nearby tile store and give details of your order ,we will proceeds that by our end, we advice you to order samples at your door step. Please check out sample policy. This makes it easier for you to relax at home while we bring the samples to you. And the samples are delivered with minimum logistics charges.

Q) Can you show me how my house will look?

– Yes, we can. For this you need to upload your house photo after login and send it to us. We will add that image in the visualizer and send you the link to use. Your personalized home images won’t be shared with anyone else. The link is password protected and will be for your personal use only.

Q) Can I get samples?

– Yes ,you can order samples of the designs you like at your address. Please check our sample policy.

Q) While ordering, can I mix-and-match on colors and styles of products?

– Yes, you can. As long as you are meeting the minimum quantity order for all the products category.

PAYMENT

Q) Which form of payment do you accept?

– We accept Credit cards, MasterCard, Visa, debit cards, Net banking and direct bank transfer.

Q) How to do direct bank transfer?

– You can get our company bank account details in the payment page. Add us as payee and within 30 minutes you will be eligible to make the payment (through NEFT/RTGS/IMPS). Please don’t forget to mention your order number in the message of your payment. Once we receive the payment we will email you the order conformation details and will ship the consignment. For more details please call our customer service at +91 8769444097.

Q) Can I pay using Cash On Delivery (COD)?

-No, Their no facility for heavy loaded products.

Q) How safe is to make the payment online at Tyle4u?

– Yes, the payment process is 100% secure. Tyle4u use totally secure payment gateway from “”PayUMoney””.

– PayUMoney uses powerful 128 bits encryption secure socket layer (SSL) for encrypting customer data during transmission. The presence of SSL means you can rest assured that communications (e.g. credit card numbers) between your browser and this site’s web servers are private and secure.

– Complete payment process is PCI DSS (Payment Card Industry Data Security Standard) compliant.

Q) Do you accept International cards?

– We only accept Debit Card/Credit Card issued in India and net banking option accepted by almost all Indian Nationalized banks.

Q) What are the refund timeframe?

– If your order is eligible for refund, then within 8-10 working days you will get the refund in your bank account. Click here to read our return and refund policy.

SHIPPING

Q) While placing the order, I entered a wrong shipping address. What to do now?

– There is nothing to worry. Kindly inform our customer service as the earliest. They will help you to change the correct delivery address.

Q) Do I need to pay any labor charges for my order?

– Labor charges for loading from our warehouses are included in the amount you have paid. Only you need to pay the labor charges for unloading the products at your end. Customer needs to arrange the labor from their end. In case you want us to arrange the labor, then this has to be intimated to us prior to the delivery.

Q) What are the labor charges and how to pay?

– Labor Charges depends on the number of boxes of tiles, distance and number of labors required. So please contact our customer service for the estimates.

Q) How is the packing of the tiles?

– Tiles are packed in good quality cardboard boxes with the corner protected by plastic. We check the packing very well from our side before delivery to avoid transit damage. We provide the safest and most secure transit methods for delivery of samples and of orders. This ensures that very less damage is done to tiles.

Q) During what time of the day, delivery will happen?

– All deliveries will happen between 8am-6pm of the day. For quick deliveries, and any change in location of delivery please contact our customer care.

Q) Can I collect the product from Tyle4u office address?

– No, we deliver to address only, if you want to visit ,then we have showrooms that are across the country but they are under development.

TILES

Q) Can I use the floor tiles on my wall?

– Yes, you may use. But never use a wall tile on floor. Wall tile are not made to support weight like a floor tile are, and the glazing is not meant to stand up to foot traffic.

Q) If I drop something, is it going to crack my ceramic/vitrified tiles?

– It completely depends. With proper installation, ceramic tiles are very durable. A good ceramic/vitrified tile is less likely to break with normal things like dish, cup, glass etc.

Q) Will tile color/shade will fade if exposed to sunlight?

– No, a tiles color/shade are fired on at temperature more than 1000 degree centigrade. You can install the tile anywhere without the concern of fading.

Q) Will my tiles on floor be too slippery?

– Tiles are available in many finishes. Please choose the finish as per your requirement. We have all the finishes available in our website.

Q) Why should I go for bigger size tile?

– Bigger the tile size lesser the joints which gives a perfect look to your floor/wall. For large spaces, always wise to use the bigger size tile.

TILE VISUALISER

Q) What is tiles visualizer?

– Any wall or floor can be visualized using this application which will help to give a real idea of how the wall or floor will look in real with different variety of tiles installed on them.

Q) Is using tile visualizer chargeable?

– No, tile visualizer is absolutely free of cost to use. It is not at all chargeable.

Q)How does it help me?

– Floors and walls can be visualized with tiles so that it’ll be helpful in selecting any product before you buy.

Q)Can I use my personalized home images on it? Is it safe to do so?

-Yes, it is completely safe to share your homes images for different rooms and you will be getting a link to use tile visualizer for your personal images. It won’t be shared on the site or anywhere else without your permission.

INSTALLATION

Q) Does Tyle4u install products or refer customers to installers?

– Tyle4u does not have in-house installer and we don’t refer or advocate any specific installation firms or individual installers.

Q) Can I lay tile over tile? Or Should I remove them first ?

– It is always advisable to remove the old tile before installing the new one. But if is really needed then yes, it is possible to lay tile over existing tile. But make sure the old tiles are installed properly. In such cases chemical adhesive may require.

Q) How does it help me?

– Floors and walls can be visualized with tiles so that it’ll be helpful in selecting any product before you buy.

Q) What is the best way to calculate the number tiles required?

– Multiplying the length(in feet) and width(in feet) gives us the area in square feet.From this area, we can the calculate number of boxes. Generally for cutting loss & to have enough tiles in hand, add 10-12% extra. Use our tile calculator to calculate the exact requirement.

Q)What are grouts?

– Grouts are used to fill the gap between the tiles after installation. It help to protect from moisture. These are avaialable in many colors to match with your tile.

Q) What are spacer?

– Spacers are plastic/rubber/wood material used during installation to maintain even joint width between tiles.

Q) Before installation , should I immerse the tile in water?

– Yes, please immerse each tile for about 5-6 mins in clean water.

Q) How to maintain and care tiles?

– Simply sweeping and mopping regularly will keep the tiles clean. In case strain persist (even after cleaning with detegent) use dilute hydrochloric acid or muriatic acid.

Placing an Order

I need my order faster.

If you’d like to receive expedited shipping, simply add items to your cart and proceed to the Checkout page where you will be offered the Expedited Shipping Method choices and their prices. We will ship your order shortly after we receive payment from you.

What are my payment choices?

We currently accept all major credit cards ,net banking as well as PayPal.

How do I use a coupon?

After adding items to your cart, click the “View Cart” link at the top of this site to view your cart. At the bottom of the shopping cart you’ll see a box where you may enter your coupon code.

How do I order a product which is out of stock?

If a product you are interested in is out of stock, you may place a backorder for it. Backorders are shipped as soon as we receive more of the item. Please call us at +918769444097 for assistance with placing a backorder, as these orders can not be placed online.

When will my order ship?

All orders are processed and shipped within 10-12 business days after they are placed. Also, after placing your order, you may click the ” Order Status” link at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 12-14 hours of shipment.

Order Status

Has my order shipped?

Click the “Order Status” link at the top right hand side of our site to check your orders status.

You can follow this link to track your order:

Track order

How do I change quantities or cancel an item in my order?

Please note that once an order has begun processing or has shipped, the order is no longer editable. Please contact us as soon as you realize that changes are necessary in your order. You may call us at +918769444097, or email us at sales@tyle4u.com.

How do I track my order?

Click the “Order Status” link at the top right hand side of our site to track your order.

You can follow this link to track your order:

Track order

My order hasn’t arrived.

Click the “Order Status” link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If your order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of “delivered”, please contact customer service for assistance.

Problem with an Order

I received damaged tiles.

Although we pack our orders as best as we can using the most modern packing technology, there does come the rare occasion that some tiles may break. We will do whatever we can to leave you satisfied.

Often times what may seem like a destroyed sheet can actually be used if you just pop out a few chips, and our experts can help you through this process.

If you still feel that your damaged tiles cannot be used, please email help@tyle4u.com as soon as possible. Your email must include:

  1. Your order number.
  2. The number of sheets damaged.
  3. Pictures of any damages.
  4. Any other relevant information (exterior damage to boxes, whether the boxes were packed horizontally or vertically, etc).

After we receive these photos and analyze the damage, we will either send out replacement sheets as quickly as we can or issue you a refund for those damaged sheets.

PLEASE NOTE THAT ANY DAMAGES MUST BE REPORTED WITHIN 7 DAYS OF DELIVERY DATE IN ORDER TO RECEIVE ANY CREDIT.

I received my order but there are products missing.

Click the “Order Status” link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of “delivered”, please contact customer service for assistance.

Guarantees

Low Price Guarantee

It is our commitment to provide you with the best value, at the best price. We value your business and strive to keep our prices low, and SAVE you money! We will match any online competitors’ regular final price; sales prices, special offers and coupons will not be price matched. Just email/call us with the URL of the selected merchandise, with the lower price displayed, and we will match it.

Privacy Policy

We value your privacy. Please view our Privacy Policy for complete details on how we use the information we collect.

Security

This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security. Additionally, McAfee Security, the most trusted name in website security, monitors the website to ensure no malware or viruses exist at any time.

Pricing and Billing

I have a question on my charges.

Click the “My Account / Order Status” link at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance.

I need a copy of my receipt/invoice.

Click the “My Account / Order Status” link at the top right hand side of our site to print invoices.

When will my credit card be charged?

Your credit card will be charged within 24 hours of your order being placed.

My Account

How do I create an account?

  1. Click the “My Account / Order Status” link at the top right side of our site.
  2. Enter your email address.
  3. Select “I am a new customer”.

Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.

How do I edit my account information?

Click the “My Account / Order Status” link at the top right hand side of our site to edit your account information.

I forgot my password.

Click the “My Account / Order Status” link at the top right hand side of our site. Under the login box you’ll see a link that says “Forgot your password? Click here”. That link will send an email to you with your password.

I received the wrong product.

If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.

How do I return my product?

Please contact customer care by mail help@tyle4u.com. Customer care would responds within 2 hours and get all the information of received products to you.

Returns

When will my refund appear on my account?

Refunds for returns are issued 7-10 days after the items are received by our warehouses.

A 25% restocking fee is applied and the customer is responsible to pay for the return shipping. All returns must be in the original box and in the condition in which they were received. Be sure to include a copy of your invoice (you can find it here) with your return.

Please note: Samples, Clearance Items and Grout are not returnable.

We’ve studied the best techniques for packaging and shipping tiles and are constantly improving our shipping methods to ensure you receive only perfect tiles. If you’ve received damaged or broken tiles in a shipment, we’ll send you replacements on us. There is no risk on your part!!

Buyer’s Guide

How do I find my product?

To find the product(s) you’re looking for, you may (1) use the navigation menus on the top, left & bottom of our website. (2) type a keyword into the SEARCH box. If you have any trouble locating a product, feel free to contact customer service for assistance.

How do I navigate the site?

To navigate this website, simply click on a category you might be interested in. Categories are located on the top, left & bottom of our website. QUICK TIP: Place your mouse cursor over anything you think could be a clickable link. You’ll notice that anytime you scroll over something that is a link, your mouse cursor will become a “hand”. Whereas scrolling over anything that is NOT a link will leave your cursor as an “arrow”. You may also type a keyword into the SEARCH box to quickly find a specific product. If you have any trouble locating a product, feel free to contact customer service for assistance.

Additional Support

Do you ship internationally?

At this time we can only ship to the India. If you’d like to order tiles from us to be shipped internationally, you may order them to be shipped to a freight forwarder across worldwide. In the very near future we will be offering international shipping as well, so check back on this page for updates.

How do I contact you?

TYLE4U.COM

MEEZAG (INDIA) PVT. LTD.

A-40.Real Plaza,Lalpar Road

Morvi – Rajkot

Gujrat INDIA

Customer Helpline No. : +918769444097
EMAIL: help@tyle4u.com